Welcome to the Delta Cycle Support Center. This guide provides answers to common questions regarding phone mount replacements and warranty claims. If you need assistance, follow the steps outlined below.
How to Request a Warranty Replacement
If your Delta Cycle phone mount has cracked, broken, or experienced unexpected wear, you may be eligible for a warranty replacement. To file a claim, please submit the following details:
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Model Number – Found on the packaging or user manual.
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Description of the Issue – Briefly explain how the phone mount broke (e.g., during normal riding, accidental impact, etc.).
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Photo Evidence – Attach clear images of the damaged phone mount from multiple angles.
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Proof of Purchase – A copy of your receipt or order confirmation.
Once we verify your claim, we will process a replacement. An email with tracking details will be sent when your item ships.
How to Submit Photos for Warranty Claims
Providing clear and accurate images is essential for processing warranty claims efficiently. Follow these guidelines when submitting pictures:
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Capture Multiple Angles – Take photos showing the damage from different viewpoints.
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Ensure Good Lighting – Use natural or bright lighting to clearly display the issue.
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Highlight the Damaged Area – Focus on the broken or defective part.
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Include the Full Product – Show the entire phone mount to verify the model.
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Attach a Picture of Your Receipt – Helps confirm proof of purchase.
If the images provided are unclear or insufficient, we may request additional photos to verify the claim.
Common Issues & Solutions
1. Cracked or Broken Phone Mounts
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Cause: High-impact forces, prolonged wear, or extreme temperatures.
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Solution: If covered under warranty, a replacement will be provided. Contact support with details.
2. Locking Mechanism Failure
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Cause: Frequent use may weaken the locking mechanism over time.
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Solution: If still within the warranty period, submit a claim for a replacement.
3. Elastic Band Snapping
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Cause: Regular stretching and tension can degrade elastic components.
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Solution: Warranty replacements are available for mounts with defective bands.
Customer Feedback & Product Improvement
We value customer feedback and are committed to improving our designs. Customers have suggested reinforcing the locking mechanism, and our team is actively working on future product enhancements.
If you have additional recommendations, feel free to share them with our support team.
Additional Support Options
If your phone mount does not qualify for a warranty replacement but you still need assistance, we offer:
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Replacement Parts – Check our website for available spare parts.
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Customer Support – Contact our team for troubleshooting and recommendations.
For further assistance, visit our Delta Cycle Support Page or reach out via email.
Thank you for choosing Delta Cycle!